Cancellation & Refund Policy
Plain-English terms. If anything here is unclear, ask us before you book.
Last updated: 20 September 2026
1. Cancellation windows
| When you cancel | What happens |
|---|---|
| 24 hours or more before | Full refund less any bank or payment processing fee, or a free reschedule |
| 12 to 24 hours before | One free reschedule. No cash refund |
| Under 12 hours, or same day | No refund. A reschedule may be offered but is not guaranteed |
| No-show | No refund. Late arrivals may be moved to a shorter slot where one exists |
| Cancelled by us | Free reschedule or a refund, less any bank fee |
2. How to cancel
Cancel in writing by WhatsApp or email. The time we receive your message determines which window applies. A verbal cancellation to a driver is not a cancellation.
3. Refund timing
Approved refunds are returned to the original payment method within seven to ten working days. Your bank may take longer to display the credit.
4. Weather and safety cancellations
We suspend desert activities in sandstorms, heavy rain and any condition that reduces visibility below a safe level. This decision is made by our desert team and is final. Heat, light wind and cloud are not cancellation conditions.
5. Partial use
No refund is due for activities you choose not to take part in, or for leaving a tour early. If we are unable to deliver a substantial advertised element of the package — for example the dune drive itself — you may claim a proportionate refund.
6. Medical refusals
If you disclose at booking a condition that makes the dune drive unsuitable, we will offer an alternative arrangement or a refund. If a condition is disclosed only at pickup and we must refuse the drive on safety grounds, the same-day terms apply.
7. Self-drive damage
Damage to a quad bike or dune buggy caused by reckless riding, ignoring guide instructions or riding under the influence is chargeable at repair cost and is not refundable.